August 21, 2020 0 comments

COVID-19 FAQs – Mercer SuperCycle 2021

As at 11.8.2020

Safety has always been the number one priority for Mercer SuperCycle. While we hope the COVID-19 pandemic will not affect the Mercer SuperCycle 2021 event set for March, it is important we are prepared for the possibility.

In the event of cancellation due to COVID-19 restrictions, our plan is to reschedule the event for October 2021. Mercer SuperCycle 2021 is a celebration of our 10th anniversary. It is our final SuperCycle event and the last opportunity to raise the funds to cover the build of the fourth Under Our Roof property. Therefore we are excited to deliver a memorable event for all involved, in the safest way possible.

As I’m sure you can appreciate, the situation is changing regularly. Whilst it is our intention to follow through per the information above, we sincerely appreciate your understanding if some details change. Know that we will continue to monitor the situation and keep the community advised along the way with updates.


What safety precautions will be in place on the event?

As always, safety is a priority on Mercer SuperCycle. We are currently seriously reviewing our internal processes to ensure we thoroughly consider the COVID-19 safety requirements and will implement additional steps to ensure stricter hygiene practices and physical distancing throughout the event. Whilst all Support Crew will be trained with these practices in mind, in addition we will  allocate a Support Crew member exclusively to focus on this task.


In the event of COVID-19 restrictions, will Mercer SuperCycle 2021 be cancelled or postponed?

Mercer SuperCycle 2021 is scheduled for Saturday 20 March – Friday 26th March 2021. In the event of cancellation due to COVID-19, our plan is to reschedule the event to late October 2021.


What happens if I am not available to ride in October?

You can choose either to donate your registration fee to funding a fourth Under Our Roof house for regional cancer patients. Alternatively, you will be provided a refund.



What happens if I choose to withdraw from either the March or October event?

We will provide you with a full or partial refund of your registration fees.

Your registration fee includes a customised rider kit which is ordered a few months prior to the event. If you withdraw prior to your kit being ordered, you will be issued with a full refund.


What will happen with my fundraising if the March event is postponed?

In the event the March event is postponed or you choose to withdraw, your fundraising will be rolled over to the October event.

In the unfortunate situation the October event does not occur, or you do not ride, your fundraising will be directed to funding a fourth Under Our Roof house as this cause very much still needs our support. Sadly, each year many regional families experiencing the heartbreaking cancer journey are turned away from Under Our Roof simply as the demand is too high. Your fundraising will help ensure more families can have access to a home-away-from-home, close to major cancer treatment centres. 


When will you advise if the event is going ahead in March?

We are monitoring the COVID-19 situation closely and endeavour to communicate any changes with plenty of notice. The Board will meet in mid-December to conduct a full assessment of the situation and the risks of proceeding with the event. If at the time of this meeting: borders remain closed; lockdowns are still in place; and / or hotspots are still incurring it is likely that the decision will be made at the December meeting to postpone the ride to October. If the situation has improved by the December meeting and Board assesses that the March ride may still be feasible, the decision to postpone the ride to October will be made mid-January.


I have booked pre and post event accommodation at the Ibis Adelaide – can I get a refund?

If you have paid for pre and post accommodation through Mercer SuperCycle, this amount will be refunded.

For accommodation you have booked not in conjunction with Mercer SuperCycle, please contact the hotel directly.


The early bird period has been extended for riders based in Victoria and New South Wales. Why is this not applicable for all states?

We appreciate residents of Victoria and New South Wales are experiencing border closures and increased restrictions due to COVID-19 which may impact their ability to make future travel arrangements for Mercer SuperCycle 2021. For this reason, the early bird period has been extended until the end of September 2020 for Victorian and New South Wales residents.


Will training still commence in September?

We are monitoring the COVID-19 situation on a regular basis and will advise on the training schedule dependant on each state’s restriction. While completing a minimum number of training rides is compulsory, we do not encourage you to participate in training if you have been feeling unwell, had contact with someone feeling unwell, or do not feel comfortable participating in line with current health restrictions. A September training schedule for SA riders will be released via the SC 2021 Training group on WhatsApp. 


I have further questions or concerns, who can I contact?

A Zoom meeting will be held on the 21st of August, attended by our Board Chair Jim Jeffery where we welcome your questions. If you would like to attend this meeting please contact THRF and we can share the meeting details with you.

For all other questions please contact the friendly team at The Hospital Research Foundation on (08) 8244 1100 or email supercycle@hospitalresearch.com.au  

We endeavour to keep the community advised and will provide additional FAQs as we understand the situation better.